This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://zenquro.com (the “Site”).

1. Who We Are

Zenquro LLC 8414 Rockaway Beach Blvd #APT 2A Far Rockaway, New York, NY 11693, US Contact Email: support@zenquro.com Contact Phone: +1 (718) 318-3587 Customer Service Hours: Monday-Friday 9AM-5PM EST

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, “tags,” and “pixels”: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

3. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store—you can read more about how WooCommerce uses your Personal Information here: [Typically a link to WooCommerce privacy policy, but can be omitted if not directly relevant to our privacy policy specifics]. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your personal information to third parties.

5. Payment Methods

We securely accept the following payment methods for purchases made on https://zenquro.com:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

All payment transactions are processed through secure, encrypted third-party payment gateways to ensure the safety of your financial information.

6. Your Rights

If you are a US resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us and we will take steps to delete that information from our systems.

9. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Shipping Policy

  • Order Processing: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • Shipping Rates & Delivery Estimates:
    • Standard Shipping (3-7 business days): Free ($0)
  • Free Shipping: Free Standard Shipping is offered on all orders over $0.
  • Shipping Restrictions: We currently only ship within the United States. We do not offer international shipping at this time.

11. Return Policy

  • Return Window: You have 30 days from the date of delivery to return an item.
  • Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • How to Initiate a Return: To start a return, please contact us at support@zenquro.com. If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • Return Shipping Costs: Zenquro LLC will cover the cost of return shipping by providing a prepaid label.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post any changes on this page and update the “Last Updated” date at the top of this Privacy Policy.

13. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@zenquro.com or by mail using the details provided below:

Zenquro LLC 8414 Rockaway Beach Blvd #APT 2A Far Rockaway, New York, NY 11693, US Phone: +1 (718) 318-3587