Thank you for shopping with Zenquro LLC! We’re committed to delivering your new power tools safely and efficiently. Please review our shipping policy below for details on how we process and ship your orders.
Order Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
We offer reliable shipping services exclusively within the United States.
Standard Shipping:
- Cost: Free on all orders! ($0)
- Estimated Delivery Time: 3-7 business days
Please note that these delivery times are estimates and start after the order has been processed and shipped. Delivery delays can occasionally occur due to unforeseen circumstances such as weather, carrier issues, or high volume periods.
Shipping Restrictions
Currently, Zenquro LLC only ships to addresses within the United States. We do not offer international shipping.
Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Incorrect Shipping Addresses
It is the customer’s responsibility to ensure that the shipping address is entered correctly at checkout. We cannot redirect orders once they have been dispatched. If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for the cost of re-shipping the item. Please contact us immediately if you believe your shipping address was entered incorrectly.
Damaged or Lost Shipments
Zenquro LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your order appears to be lost, please contact us immediately at support@zenquro.com or +1 (718) 318-3587 so we can assist you in investigating with the carrier.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Email: support@zenquro.com Phone: +1 (718) 318-3587 Address: 8414 Rockaway Beach Blvd #APT 2A Far Rockaway, New York, NY 11693, US Customer Service Hours: Monday-Friday 9AM-5PM EST